Shipping, Order Tracking & Delivery
What is Resillie8's Platform Fee?
Refund of Platform Fee?
a) If the order is lost or undelivered to the preferred location, the complete order amount will be refunded if paid online, including the platform fee.
b) If a customer cancels an order partially or returns an order, platform charges will not be refunded.
c) Platform charges will be refunded in case of a full order cancellation.
d) For accounts whose return behavior does not adhere to our fair usage policy, platform fee will be non-refundable irrespective of order value*.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
What is Resillie8's Shipping Fee?
a) Shipping fee is charged towards providing delivery and post order services including but not limited to, higher than average returns
b) Shipping is a value added service charge levied under one of the following circumstances:
Orders below a certain value. The value can vary based on the category
a) Orders below INR 1499 for all categories except personal care and personal care orders below INR 299 are charged with Shipping fee.
b) The final shipping fee is calculated post application of any ‘coupon benefit’ and offers
c) The threshold values can change, please review the Shipping Fee at the time of checkout
Refund of Shipping Fee
- a) If the entire order is lost or undelivered to the preferred location, the complete order amount will be refunded if paid online, including the shipping fee.
- b) If an order is cancelled partially, shipping charges will not be refunded. In case of whole order cancellation, shipping charges will be refunded.Â
- c) In case item/ order is returned, shipping fee is not refunded
- d) For accounts whose return behavior does not adhere to our fair usage policy, shipping fee will be non-refundable irrespective of order value*.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
What is Resillie8’s Fair Usage Policy?
We always strive to provide the best experience to our customers. However, very rarely, there are some accounts that misuse Resillie8‘s customer-friendly return service. These accounts typically return more items compared to an average user or frequently choose to not accept their shipments. Resillie8 reserves the rights to levy shipping fee on customers whose return rates are higher than average and are not adhering to the liberal returns service.
How do I check the status of my order?
Please tap on “My Orders” section under main menu of Website/M-site to check your order status.
How are orders placed on Resillie8 delivered to me?
All orders placed on Resillie8 are dispatched through our dedicated courier service partners Delhivery.
Does Resillie8 deliver products outside India?
No. At this point, Resillie8 delivers products only within India.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
I have received a partial item/partial order or an Untenanted/Void packet?
Kindly reach out to us for pilferage within 72 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which the claim is being raised.
You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any)
If a pilferage delivery was received, pilferage claims must be made the same day.
You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which claim was raised.
In case of a component missing from a multi-component item such as Kurta, Bed – sheets, inner wear sets etc.only exchange return option would be provided basis serviceability and product type
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NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE TAG CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.
Need help?Â
Contact us at cs.resillie8trends@gmail.com for questions related to refunds and returns.